Last Updated: March 12, 2026

Durauto Parts LLC wants customers to be satisfied with their purchases. This Return & Refund Policy explains the conditions under which products may be returned.

Return Eligibility

Products may be eligible for return if:

• The return request is made within 30 days of delivery
• The product is unused, undamaged, and in original packaging
• The product includes all original parts and accessories

Certain items may not be eligible for return depending on manufacturer restrictions or product type.

Non-Returnable Items

The following items may not be eligible for return:

• Installed or used parts
• Special order or custom products
• Clearance or final sale items

Return Authorization

Before returning any item, customers must contact Durauto to request return authorization.

Returns sent without prior authorization may not be accepted.

Return Shipping

Unless the product is defective or incorrectly shipped:

• Customers are responsible for return shipping costs
• Original shipping charges are non-refundable

We recommend using a trackable shipping method.

Damaged or Incorrect Products

If you receive:

• A damaged product
• An incorrect item

Please contact us within 48 hours of delivery and provide photos of the issue.

We will work to resolve the issue by providing a replacement or refund when applicable.

Refund Processing

Once the returned item is received and inspected:

• Refunds will be issued to the original payment method
• Processing time may take 5–10 business days

Order Cancellations

Orders may be canceled before shipment by contacting our support team.

If the order has already been shipped, the standard return process will apply.

Contact Information

For return requests or refund questions, please contact:

Durauto Parts LLC
9100 Galveston Rd, Houston, TX 77034, United States
Website: https://durautoparts.com